Hi Lakshya Bhardwajz It’s Mat from the Support Engineering Team

If you are referring to this package  there is a newer version of it 0.0.13, can you try to use it and let me know if that does the trick?

https://www.jsdelivr.com/package/npm/@intercom/messenger-js-sdk

Hello Mat,
It’s still taking a few seconds to trigger fetch_active_survey after updating it to 0.0.13. Moreover, I observed that there is a call to this endpoint: https://api-iam.intercom.io/messenger/web/surveys/39045717/fetch which turns out to be a 404. Later, it is called https://api-iam.intercom.io/messenger/web/surveys/fetch_active_survey which gives the data in some milliseconds. It’s the time between these calls that is creating the delay in rendering the surveys in our app.

Hi Lakshya,

I’ve created a conversation in Intercom for you. There might be couple of different reasons behind the delay, let our engineers investigate what is the actual reason behind it.