I want to be notified when a user has contacted our support team and they have opened more than some set number of tickets.
 

The users in our case are external customers who are using our product.

The purpose of this is to make us proactive and reach out to them instead of waiting till they get upset and frustrated. Currently, we’re responding to that upset and in some cases; that’s too late.  Basically, I’d like to stop having the tail wag the dog.