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Customer Tickets - Minor UI Improvements

  • 19 November 2024
  • 3 replies
  • 24 views

Hi all, when in light mode with the new Intercom UI, there doesn’t seem to be a clear differentiation for the description section of Customer Tickets  -- is there any way this could be a bit more distinct?

3 replies

bernice
Intercom Team
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  • Intercom Team
  • 230 replies
  • November 25, 2024

Hi ​@Ian Wind, thanks for reaching out 👋 Could you grab a screenshot of where exactly you’ve noticed this?


  • Author
  • New Participant
  • 3 replies
  • November 25, 2024

Hi Bernice, I’ve attached some screenshots to this message.

One is with the Ticket Description field minimized, and one is with it showing. When it is minimized, it could potentially be overlooked by someone. When it is maximized, it almost looks like it's just a regular post in the conversation. An extra little highlight or background color modification of the description to distinguish itself from the actual conversation could be beneficial to the teammate!

Thanks!


bernice
Intercom Team
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  • Intercom Team
  • 230 replies
  • November 26, 2024

Thanks ​@Ian Wind! I agree that what is above the horizontal line could be mistaken for a Conversation reply 👀 

For tracking purposes, I’m going to open up a conversation so this can be flagged with the team and they can get eyes on this for you.


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