Hi ​@Ian Wind, thanks for reaching out Could you grab a screenshot of where exactly you’ve noticed this?

Hi Bernice, I’ve attached some screenshots to this message.

One is with the Ticket Description field minimized, and one is with it showing. When it is minimized, it could potentially be overlooked by someone. When it is maximized, it almost looks like it's just a regular post in the conversation. An extra little highlight or background color modification of the description to distinguish itself from the actual conversation could be beneficial to the teammate!

Thanks!

Thanks ​@Ian Wind! I agree that what is above the horizontal line could be mistaken for a Conversation reply  

For tracking purposes, I’m going to open up a conversation so this can be flagged with the team and they can get eyes on this for you.