We have several customers that often refer back to historical ticket data and it would be massively beneficial if there was a way for them to continue to search for historical tickets. The reason for this is because the way many of our customers are structured are Tiered entities. Basically, users in the Parent Company have visibility into the Child Companies beneath them that have their own users. These Parent Company users need to have visibility into all tickets so that they are aware of the issues their Child Company Users are facing.
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Yes, Our customers use the Ticket Portal, however it does not have a search feature. It only offers filters. It takes a long time for them to navigate from one to the other if they have to use multiple filters each time. A search bar would make it much more simple, especially if they can search by the Ticket ID. In most cases, they already have this information, yet it is not searchable to them.
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