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How do I disable read receipts in the Messenger?

  • January 16, 2024
  • 1 reply
  • 322 views

  • New Participant
  • 1 reply

Upon reviewing all customer tickets, I noticed that customers can detect when we've seen or read their messages. Is there a way to disable this notification?

Thank you for any help you can provide.

Best answer by mateusz.leszkiewicz

Hi Emma,

I understand how it might be convenient, but unfortunately, we do not currently support switching off real-time statuses of messages.

You can read more about how it works in this article.

I will mark it as a Feature Request suggestion for our engineers.
Can you be that kind and reach out to us via Messenger and suggest that. It will be easier to keep track of this when we do it that way.

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1 reply

mateusz.leszkiewicz
Intercom Team
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Hi Emma,

I understand how it might be convenient, but unfortunately, we do not currently support switching off real-time statuses of messages.

You can read more about how it works in this article.

I will mark it as a Feature Request suggestion for our engineers.
Can you be that kind and reach out to us via Messenger and suggest that. It will be easier to keep track of this when we do it that way.


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