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Intercom not working in expo android

  • March 17, 2025
  • 1 reply
  • 11 views
C

I have integrated intercom to our expo app. For iOS devices it’s working great but for android its not working and when we hit “Intercom.present()” it does open the sheet but in that we are getting “Something’s gone wrong Content could not be loaded”.

I have added all the required permissions.

 

For loginUserWithUserAttributes getting error : 
Error: ERROR - [HTTP 403] - Android SDK Messenger API is disabled for this workspace

Intercom.loginUserWithUserAttributes({

email: email,

userId: data?.data?.userId,

name: data?.data?.username,

})

 

Best answer by Jacques Reynolds

Hey ​@cipher 👋 Jacques here from Intercom Support. I hope all is well today!

Could you navigate to your React Native > Expo Installation Settings and check that you have enabled connection to your Messenger for Android. The setting below should

be enabled 👇

 

See if that resolves the issue.

If it still doesn’t work, I’d recommend reaching out to our Support Team via the Messenger as there could be an issue with your installation that would require some troubleshooting.

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Jacques Reynolds
Intercom Team
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Hey ​@cipher 👋 Jacques here from Intercom Support. I hope all is well today!

Could you navigate to your React Native > Expo Installation Settings and check that you have enabled connection to your Messenger for Android. The setting below should

be enabled 👇

 

See if that resolves the issue.

If it still doesn’t work, I’d recommend reaching out to our Support Team via the Messenger as there could be an issue with your installation that would require some troubleshooting.

Jacques Reynolds

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