Answered

Ticket field auto-populated with UUID

  • 29 February 2024
  • 1 reply
  • 13 views
P

Hey everyone,

 

In order to make intercom customer tickets interact with one of our workflows we need to have each ticket with a UUID - I don’t mean the ticket ID that we can check in the URL, I need exactly a 36-digit UUID for this to work.
 

I have created the ticket_id field in every ticket, but now I can’t find a way to populate it automatically when a UUID once the ticket is created. Any idea how to do this?

Thanks in advance!

PN

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Best answer by mateusz.leszkiewicz 5 March 2024, 15:35

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mateusz.leszkiewicz
Userlevel 2
Badge +3

Hi Pedro,

If you know the ticket ID, you can leverage the “retrieve a ticket” endpoint from our REST API and use the attribute with the UUID in your workflow.

Please let me know if that was the answer you were looking for 😎

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