Hey @Alan Ibarra 👋 Jacques here from Support Engineering.
Intercom does send notifications for ticket creation, responses, and status updates. When a ticket is created, customers get notified immediately in the messenger and over email. Similarly, customers receive notifications in the messenger and via email every time a ticket status changes or when a teammate responds to a ticket. However, note that ticket status email notifications will only be sent for tickets that have been shared with the user; for example, Back-office tickets will not send email notifications for status updates unless they are shared with the customer.
To send push notifications from ticket events, you would need to setup push notifications for your app. You would do this by configuring them is your app’s code for iOS and Android respectively.
Hope this helps!