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What does 'leave ticket in' mean?

  • 13 June 2024
  • 2 replies
  • 19 views

When closing a ticket, there is a new box that says ‘leave ticket in’. 

What does this mean? 

 

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Best answer by Ebenezer.Laleye 18 June 2024, 13:37

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Hi @Steve Senez ! Ebenezer here from Engineering Support👋.

Ahh this looks like it should say the state that the current ticket is in so you can choose to either close it and leave it in the current state, e.g. submitted, in progress, or change the status to resolved before closing it.

 

Thanks for flagging this! I believe our R&D team is aware of this issue and is currently working on a fix for this.

Thanks @Ebenezer.Laleye !

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