Hello There, I have a question on conversation attributes. I know there isn't a way to have conversation attributes be nested, but do you have any suggestions on workarounds?
Essentially, I have a conversation attribute called "Topic" and a conversation attribute called "Sub-Topic." Both are picklist values and when topic is equal to a specific value (let's use "Order" as an example), I want the "Sub-Topic" field to only show the relevant picklist values related to "Order".
Any insight would be much appreciated. Thank you!