Hey all  BookRetreats.

BookRetreats · 2021-06-06T22:28:31+00:00

Hey all 🙏 BookRetreats.com Live Chat checking in 🙂 So, we have 2 tags used to exit Leads from follow up Series, Enquiry and Manuel Live Chat Enquiry (we are a retreat marketplace platform). We use the former for guests who mention they have contacted a host via the host's listing on our site directly and the latter for guests we have submitted an enquiry for (when they think the chat is the host directly responding or if it's a matter that a host needs to email a response for directly). We have only been manually tracking the 2nd category of enquiries for a long time and I am wondering about options for integrating Google Analytics or some other integration to get an accurate count of guests who we provide service to via live chat (Intercom) and then go and contact a listing directly on our site. 🙌 What options, if any, are available for this? We are wanting to track engagement to bookings stats much more accurately and would love help and feedback on this. 🙂 Hope this question is clear enough and we are excited to hear what options are available in this type of situation. Thank you!! ❤️

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