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Hey all  BookRetreats.


Hey all 🙏 BookRetreats.com Live Chat checking in 🙂

 

So, we have 2 tags used to exit Leads from follow up Series, Enquiry and Manuel Live Chat Enquiry (we are a retreat marketplace platform). We use the former for guests who mention they have contacted a host via the host's listing on our site directly and the latter for guests we have submitted an enquiry for (when they think the chat is the host directly responding or if it's a matter that a host needs to email a response for directly).

 

We have only been manually tracking the 2nd category of enquiries for a long time and I am wondering about options for integrating Google Analytics or some other integration to get an accurate count of guests who we provide service to via live chat (Intercom) and then go and contact a listing directly on our site. 🙌

 

What options, if any, are available for this? We are wanting to track engagement to bookings stats much more accurately and would love help and feedback on this. 🙂 Hope this question is clear enough and we are excited to hear what options are available in this type of situation.

 

Thank you!! ❤️

3 replies

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  • Expert User
  • 1152 replies
  • June 8, 2021

Hi @bookretreats​ ,

 

How about send Intercom events once the customer contacts to the host directly?

 

You are still tagging them with Tag 2, once event will be tracked in Intercom you can assign different tag and count all customers.

 

So this can be really easy to set-up, If I get your question correctly.

 

Let me know if this is what you are looking for.

 

Always happy to help = )


  • Author
  • Active User
  • 10 replies
  • June 19, 2021

Is there a way to integrate tracking for guest ID's that have clicked Contact Host on our site and Intercom? Right now, if a guest does not mention that they have contacted a host, we have no way of knowing this has occurred. 🙏


Nathan Sudds
Expert User ✨
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@bookretreats I'm not 100% sure if I understand the exact goal here because it sounds like there's a lot to unpack from what you shared but thought I would jump in with a couple of comments.

 

​ Maybe you've found the answer since you posted this too so if so, it would be great to hear what you came up with.

 

It sounds like one good step would be to start tracking events from your app to Intercom like @roy s11​ shared, if you create the right combination of events, this would give you a lot more data to work with in addition to whatever other info you are already receiving automatically.

 

Between Event Tracking and Custom Attributes, this tends to give you a lot of points to trigger sending from and data to understand what's going on behind the scenes and take the best actions when you need to do something manually.

 

Hope this helps! It can also be helpful to use some Product Analytics tools as well if you aren't already -- some of those do integrate with Intercom as well so you can pass information between the two in order to get an even richer combination of data points.

 

You can find out which analytics tools are supported via the Intercom Appstore here.

 

 

 


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