Hello, Intercom community. I would like to build the following flow:
For the conversations on the specific team, once the dialogue has been closed wait for T amount of time. If after that time the conversation was never moved to another state - send native CSAT module. If during the T waiting period the conversation moves to another state, the waiting period resets.
After the customer rates the conversation, send the customer a message based on the rating that was set for the conversation.
Still cannot figure out how to do it with the native rating request from. Maybe you guys have some advice