I am setting up product renewal emails to send through Intercom which will notify a customer of the upcoming charge associated with the renewal of the product. I would like to add something to the email such as "Have questions about your current product, need to update your subscription, etc." to email and when the customer clicks the link, it opens up a new chat with the support team and the customer to answer any questions and potentially prevent a customer from canceling their subscription.
Question
Is there a way to link a new chat option for a customer when sending out an outbound email?
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.