Hello Interconnected 👋 Following up on Phil's message below, we have our first deep dive course into the initial layer of the Conversational Support Funnel framework live on Intercom Academy!
With support volumes on the rise and the constant push to keep support costs down - it’s never been more important to have a proactive support strategy that will help you get ahead of known support issues before they burn out your team. We’ve just added a new course: Get ahead of known issues with proactive support to our series of courses covering the Conversational Support Funnel framework in Intercom’s Academy.
In it, we look at:
- How to identify which support opportunities to target, and
- Share ideas for proactive messaging that will improve your customer experience and reduce inbound volumes.
Best of all? You’ll cover it all in less than 20 minutes. So grab a beverage of your choice and enjoy! 😊
