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Intercom articles not allowing placing Custom Attributes for links

J

I’m passing the window.location.hostname to intercom as custom_attribute as Intercom(“boot”,{appId:”myappId”,myHostName:window.location.hostname}.

in Intercom article , I want to access that myHostName custom_attrubute and append the path like

https://{{myHostName}}/pathtospecificpage.

like above I’m expecting inside an article , as my app will get deployed in different environments like dev,sit and uat, in that case inside intercom article appending the myHostName is must as per my requirement . but currently intercom is not supporting to pass custom_attributes . But this feature is much needed for my requirement.

so please help me to resolve this issue.

Best answer by Racheal

Hey @jagankanipakam Racheal from the support engineer team here👋 

 

First, thanks for all the context here- this is super helpful to know! As you noted, Intercom does not support the ability to insert custom attributes into Articles at this time. But I totally understand where you're coming from here and would love to pass this along as a feature request for the product team. 

Let me know if you have any follow up questions or if you have any additional feedback you'd like me to pass along!

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Joseph S.
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Racheal
Intercom Team
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  • RachealIntercom Team
  • Customer Support Engineer
  • June 9, 2023

Hey @jagankanipakam Racheal from the support engineer team here👋 

 

First, thanks for all the context here- this is super helpful to know! As you noted, Intercom does not support the ability to insert custom attributes into Articles at this time. But I totally understand where you're coming from here and would love to pass this along as a feature request for the product team. 

Let me know if you have any follow up questions or if you have any additional feedback you'd like me to pass along!

J

it is an much needed feature for us , please implement it .

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