I have created a top inline banner. When I see the banner on the page, my page doesn't scroll anymore. Once I click on the x, it allows to scroll again, but then the banner is gone 😵
Thanks!
Answered
Once I have an active banner my page doesn't scroll anymore!
Best answer by Eric Fitz
Hey @chris c12! I couldn't help but notice that your banner is overlapping your site's header, which brought to mind this question (and answer): https://forum.intercom.com/s/feed/0D52G00004dVwxXSAS./p>
I wonder if you're being impacted by the same thing?
Hi @chris c12 , It's more likely a problem with your website, can you show this to your developer team?
The same happens when you use a banner at the bottom of the web-page?
Hi Roy!
Are you from Intercom?
It only happens with the top inline banner.
We use the Landkit Template.
https://themes.getbootstrap.com/product/landkit//p>
So developers aren't really that involved!
@chris c12 , Nope, I'm just a community member like you.
> It only happens with the top inline banner
That means that there some problems with a template.
Can you confirm if a similar happens when settings are - Floating / Top?
Hi Roy,
It does not happen if I use a Floating/ Top Banner, but our menu is so close to the top, tthe Floating / Top banner covers the menu completely.
I will contact the Landkit guys to have a look at it!
Thanks
Christiane
+5- Employee
Hey @chris c12! I couldn't help but notice that your banner is overlapping your site's header, which brought to mind this question (and answer): https://forum.intercom.com/s/feed/0D52G00004dVwxXSAS./p>
I wonder if you're being impacted by the same thing?
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