I'd like to know if there's a way to set up a few shortcuts similar to the "Hi, name. How are you?" which applies when hitting Tab, at the beginning of every conversation.
Answered
Can we set up shortups in our inbox, similar to the "Hi, name. How are you?" which applies when hitting Tab?
+1Best answer by User1830
Hi Lucía,
Yes, but it won't be available when using tab. You can make a macro and use this shortcut:
Hi Lucía,
Yes, but it won't be available when using tab. You can make a macro and use this shortcut:
+1Hi, Emeric!
Thank you, that's what I thought, buy I didn't want to flood our macros with conversational shortcuts, since we're using them for special ocasions, such as closing a conversation in which we didn't get a reply, bug reports, etc.
We'll make it work.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.