Hi ​@Leydi Cuartas It’s Mat from the Support Engineering Team 😀

Automatically Including a Typeform at the End of a Conversation

📌 Goal

You want to automatically send a Typeform link at the end of a conversation in Intercom.

✅ Solution: Use Workflows (No Code Approach)

Intercom Workflows allow you to automate message sending at key moments, like when a conversation is closed.

Steps to Set Up a Workflow:

1. Go to Intercom → Automations → Workflows.

2. Create a New Workflow → Choose “After a conversation ends”.

3. Set the Trigger:

• “When a conversation is closed” (by a teammate or the system).

4. Add an Action:

• “Send a message” → Choose Chat Message.

• Include the Typeform URL with a message, e.g.:

“Thanks for chatting with us! We’d love to hear your feedback. Please fill out this quick survey: [Typeform Link] 🚀”

5. Save & Enable the Workflow.

✅ Effect: The Typeform link will automatically be sent whenever a conversation is closed.

💻 Alternative: API-Based Approach (For More Control)

If you want more customization, you can use Intercom’s API to send a message when a conversation is closed.

1️⃣ Listen for Conversation Closures via Webhook

• Subscribe to the conversation.closed webhook:

{
  "type": "notification_event",
  "topic": "conversation.closed",
  "data": {
    "item": {
      "id": "12345",
      "user": {
        "id": "67890"
      }
    }
  }
}

• This triggers every time a conversation is closed.

2️⃣ Send a Follow-up Message with Typeform

Make a POST request to send a message using the Intercom Conversations API:

import requests

INTERCOM_ACCESS_TOKEN = "your_access_token"

url = "https://api.intercom.io/messages"
headers = {
    "Authorization": f"Bearer {INTERCOM_ACCESS_TOKEN}",
    "Intercom-Version": "2.9",
    "Content-Type": "application/json"
}

data = {
    "message_type": "inapp",
    "body": "Thanks for chatting with us! We'd love your feedback: [Typeform Link] 🚀",
    "from": {
        "type": "admin",
        "id": "YOUR_ADMIN_ID"
    },
    "to": {
        "type": "user",
        "id": "USER_ID_FROM_WEBHOOK"
    }
}

response = requests.post(url, headers=headers, json=data)
print(response.json())

✅ Effect: Every time a conversation is closed, a message with the Typeform link is automatically sent.

🚀 Best Approach

• If you don’t need custom logic → Use Intercom Workflows for an easy, no-code solution.

• If you need more control over message timing and conditions → Use the API-based method.

Let me know if you need further setup help! 🚀

Just to be sure we're on the same page, could you take a look at the articles below in case you haven't seen it already?

Typeform app

How to send app in Messages?

Workflows explained