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Partitioning Two Intercom Inboxes

  • March 31, 2025
  • 1 reply
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Hello. I work for a company that uses Intercom to organize our client interactions. We are in the process of starting a second company. The same customer service team will be working for both companies for the foreseeable future. Is there a way to partition a single intercom account into two inboxes (one for each company)? Thanks!

Best answer by conor

Hey ​@kyra.florea! The solution here will likely depend on how much you value this separation (and how much you absolutely need to keep things separate). Broadly, you can use totally separate workspaces by setting up a second Intercom account and workspace, or you can (probably upgrade to Expert and then) use multiple brands within a single workspace, or you can simply use multiple inboxes (plus workflows to assign the conversations to the different inboxes based on conversation, user or company attributes). 

Probably, you’ll be fine to use the last approach (unless there’s some external factor like regulatory compliance) as a starting point - what do you think about that?

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    • April 1, 2025

    Hey ​@kyra.florea! The solution here will likely depend on how much you value this separation (and how much you absolutely need to keep things separate). Broadly, you can use totally separate workspaces by setting up a second Intercom account and workspace, or you can (probably upgrade to Expert and then) use multiple brands within a single workspace, or you can simply use multiple inboxes (plus workflows to assign the conversations to the different inboxes based on conversation, user or company attributes). 

    Probably, you’ll be fine to use the last approach (unless there’s some external factor like regulatory compliance) as a starting point - what do you think about that?

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