Hi everyone!
II wanted to share something we've been working on that might be helpful to fellow Intercom users.
Our team has been struggling with only hearing feedback from a small percentage of customers through CSAT/NPS surveys.
We were pretty certain that there were important signals that we were missing and this frustration led us to build Isara, which is a tool that connects to Intercom and helps make sense of all the customer conversations.
Essentially, Isara analyzes the Intercom conversations (no surveys needed!) and helps you:
- Spot patterns in customer issues before they become widespread
- Identify when accounts might need extra attention
- Get visibility into account health during escalations
- Cut down on repetitive tasks so your team can focus on more meaningful work
- Potentially recognize upsell moments within support conversations
We've been using it internally for a while, and it's been honestly eye-opening to see some of the things that we were missing.
We've just launched this, and it is very new, but I'd love to know if this solves problems for other Intercom users too. If you have a few minutes to try it out and share your thoughts, it would mean a lot to me.
You can find us in the Intercom app store here https://www.intercom.com/app-store/?app_package_code=tappa-insights
(With this link there is a free trial if you're interested in checking it out)
It takes about 2 minutes to connect to your Intercom account, and you'll start seeing insights right away from both historical and new conversations.
I'm genuinely interested in hearing whether this is useful for you, what could be improved, or if you're facing completely different challenges with your customer conversations. Feel free to comment here or DM me with any thoughts or questions.
Thanks vv much
Jon
