I have a request to send an Email using the /messages API endpoint. I just follow the Parameters on the Documentation but still didnt get any Email from my testing lead or personal email.
Its on the UI of Leads profile that I created a message but on my testing email address didnt receives any Email that I created on the API.
I already added the value of message type of email but in return of the response the res was message_type inapp
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Best answer by Shauna
Hey
Can I check - does the user/lead profile have an āemail addressā associated with them? If so, could you also check if said āuser/leadā is on the ābounce listā - you can do so by checking the user data for the attribute āhas_hard_bounced is trueā; if this is the case; weād need to remove that email from the bounce list for you to send an email to them š
Can you check this and let me know š«”
+4Hey
Can I check - does the user/lead profile have an āemail addressā associated with them? If so, could you also check if said āuser/leadā is on the ābounce listā - you can do so by checking the user data for the attribute āhas_hard_bounced is trueā; if this is the case; weād need to remove that email from the bounce list for you to send an email to them š
Can you check this and let me know š«”
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