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Fetching specific conversations of one user does not work

  • September 1, 2024
  • 2 replies
  • 39 views
C

I want to fetch a user's conversations with this endpoint, but it currently returns all the conversations my team has had. I implemented this code using Intercom’s documentation but it does not work as expected: https://developers.intercom.com/docs/references/1.2/rest-api/conversations/list-conversations

const response = await fetch(`https://api.intercom.io/conversations?type=user&intercom_user_id=${user.intercomId}`, {

method: 'GET',

headers: {

'Authorization': `Bearer ${accessToken}`,

'Accept': 'application/json'

}

})

Best answer by Jacques Reynolds

Hey @canbalkaya 👋 Jacques here from support engineering.

You can actually use the Search Conversations endpoint to retrieve a list of Conversations based on the User associated with it.

You can specify the contact_id to get the User ID associated with those conversations and it will return only those Conversations :)

    2 replies

    Diana Tripac
    Intercom Team
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    • Diana TripacIntercom Team
    • Leading the Community @ Intercom
    • 167 replies
    • September 4, 2024

    Hi @Nathan Sudds @Milan adding you here in case you have any ideas on that 🙌

    Diana Tripac | Senior Community Program Manager
    Jacques Reynolds
    Intercom Team
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    • Jacques ReynoldsIntercom Team
    • Intercom Team
    • 216 replies
    • Answer
    • September 5, 2024

    Hey @canbalkaya 👋 Jacques here from support engineering.

    You can actually use the Search Conversations endpoint to retrieve a list of Conversations based on the User associated with it.

    You can specify the contact_id to get the User ID associated with those conversations and it will return only those Conversations :)

    Jacques Reynolds


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