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Hello everyone! I am Prasun and I am heading the Product support team at MoEngage!


At MoEngage, we started using Intercom’s Fin AI as a generative AI-based bot and as a chat platform that supports custom troubleshooting flows.

 

Being on the core team that conceptualised the idea and implemented the platform, I had a front-row seat to implement this wonderful tool in a complex product as ours. Happy to help where I can and also to learn from the experience of other experts here.

 

Cheers folks!

2 replies

Alondra Pacheco de Anzaldua

Welcome! 


Diana Tripac
Intercom Team
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  • Senior Community Program Manager @Intercom
  • 151 replies
  • January 22, 2025

Great to hear, welcome to the Intercom Community ​@Prasun Choudhury ! 🥳


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