Hi everyone! I'm Helen and I work as Head of Customer Support at WeTravel - SaaS company servicing travel companies. What a year it has been...
I was wondering about asking this community about thoughts on follow-ups on customer inquiries. What's your position? Follow up on everything once, twice if the client hasn't gotten back to you? What about not following up at all once you've given your answer and guidance and ended in a way that leaves it open for a follow-up.
It's a topic I've been thinking about recently and I do not think I have the right answer yet. Would love to hear your ideas!