Hey everyone!
I am Head of Customer Success at Somaa Learning, and I am starting to implement Intercom in my company.
I have experience with Intercom, but only as a user. I have never set up Intercom myself. Also, last time I used Intercom was two years ago, and I feel so much changed in the meantime, that it’s almost like a new tool.
How did you tackle these first steps? Does anyone has a project plan of Intercom implementation to share? I feel very lost and kinda don’t know where to start. I feel like a small fish facing a huge ocean...
Any help or encouragement is appreciated!
Thank you!