Hi All, I am Emmanuel Katto. I'm trying to use Intercom's user segments to target specific users with personalized messages, but I'm running into some issues with segmenting based on custom attributes. I've created a custom attribute 'plan_type' that tracks the type of plan each user is on (e.g. 'Basic', 'Premium', 'Enterprise'), but when I try to create a segment based on this attribute, it doesn't seem to be recognizing the values correctly. Specifically, when I try to filter by 'plan_type == 'Premium'', it's including users who have never had a premium plan. Has anyone else experienced this issue? Am I doing something wrong?
Please let me know.
Thanks!
Emmanuel