Good morning everyone, new user here
Long story short, my company is getting a good inflow of users and we want to treat them in a timely manner. In the case that does not happen, we want to route applications taking longer than usual to be routed to a priority q
- In practice we would have
. Onboarding (applications that are waiting 24 to 48h to be reviewed)
. Onboarding + (applications waiting more than 48h to be reviewed)
- Challenge
When users create a new conversation in Messenger and they
click on button “Application pending”
Question asked - “When did you signed up”
Based on the date they have said, they are routed to one of the qs above?
- This could also be applicable questions like “are you using x or y” etc
Appreciate the tips