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AI&Automation - Workflows - save reply value to atribute

  • December 3, 2024
  • 1 reply
  • 23 views

Can someone give an use case to when to use ‘Save reply value to attribute’?

 

Best answer by Nathan Sudds

@Andrew R.  This is a great way to build out the user profile for information that's missing or to add relevant info from a support interaction to the user data for future use on audiences or filters.

 

One example would be essentially a small survey response, asking them a question then storing the answer on the profile similar to this:

 

https://www.intercom.com/help/en/articles/5973831-collecting-survey-responses-as-user-attributes

 

Maybe you want to ask them about their primary device for example. 

 

Hope this helps

 

 

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Nathan Sudds
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  • December 4, 2024

@Andrew R.  This is a great way to build out the user profile for information that's missing or to add relevant info from a support interaction to the user data for future use on audiences or filters.

 

One example would be essentially a small survey response, asking them a question then storing the answer on the profile similar to this:

 

https://www.intercom.com/help/en/articles/5973831-collecting-survey-responses-as-user-attributes

 

Maybe you want to ask them about their primary device for example. 

 

Hope this helps

 

 


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