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Anyone else having an issue with users who are unable to report an issue via the app?


Anyone else having an issue with users who are unable to report an issue via the app?

Best answer by Milan

@user2392​ capture what you get in the browser console when you try to send a message. Right click on the page, choose Inspect and then choose Console tab. And then try sending a message. If there are any errors it will show it here in red. Take that to Intercom support and show it to them.

 

I haven't seen this ever and I have worked with so many clients across the world and they were on different intercom servers.

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  • Author
  • New Participant
  • 1 reply
  • October 31, 2022

this is what said users see


Milan
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  • Top Expert
  • 306 replies
  • Answer
  • November 1, 2022

@user2392​ capture what you get in the browser console when you try to send a message. Right click on the page, choose Inspect and then choose Console tab. And then try sending a message. If there are any errors it will show it here in red. Take that to Intercom support and show it to them.

 

I haven't seen this ever and I have worked with so many clients across the world and they were on different intercom servers.


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