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Assign incoming emails to a team, based on emailadress that it is sent to.

  • 22 May 2024
  • 1 reply
  • 64 views

Hi all, 

 

Is it possible to create an automations that states:

all incoming email sent to example1@domain.com is assigned to team 1?

 

Thanks in advance!

 

1 reply

Pavel Kozlov
Userlevel 2
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Hey @Maumau,

You can do it in workflows using “Customer sends their first message” trigger. This is the workflow you can use as a starting point. Let me know if it worked for you. 

 

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