Our team typically sends emails to users (generally asking for more information on a specific account). Is there a way to set up a workflow that sends an automated followup if the user doesn’t reply within a specific time frame?
When testing the workflows, I tried using these:
- When a customer becomes unresponsive - this requires the user to respond, which doesn’t always happen
- When a teammate sends any message - this doesn’t have the option to send an email, only a message or note