When it opens the chat it just goes directly to chatting with a user - not the bot...
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Hello @user144​ ,
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Can you elaborate a bit more?
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In which type of custom bot are we talking about? Chat from new conversation or Outbound chat?
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Q - Can custom bot not work with Messenger's "Require search before starting a conversation" feature?
A - Yes, they should work with "Require search before starting a conversation"
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