I am setting up a custom bot to qualify leads. What I would like to do is set a wait time so that if a team member doesn't respond in a specified time (like 30 seconds) the bot will reengage and request contact information so that the team can respond via email
Is there a way to put a "wait" step in like that? I've looked at the SLAs but not sure if "failing" an SLA can reengage the bot.
Best answer by Eric Fitz
Hey @jocelyn j, it's not currently possible to add wait times between Custom Bot steps. I'd be happy to record this feature request for you via our @Product Wishlist group!
+5Hey @jocelyn j, it's not currently possible to add wait times between Custom Bot steps. I'd be happy to record this feature request for you via our @Product Wishlist group!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
