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Can I set up a workflow that automates letting customers know we're closing soon via our office hours?

  • 14 September 2023
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Can i create a workflow that sends a message to all open conversations in a specific inbox letting customers know our support agents will be going offline soon based on our office hours?

 

For example, 20 minutes before our default office hours, can a message be triggered and sent to all open conversations in ABC inbox? 

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Best answer by Racheal 19 September 2023, 01:36

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Hey @Amy Sparent Racheal from the support engineer team here👋 

 

It is not possible to trigger a workflow based on upcoming office hours, although I can definitely see the benefit of a feature like this! I’d be happy to flag this with the team as a feature request. In the meantime you may want to look into the "teammate has been unresponsive" trigger, although this would only trigger if the end-user is waiting, it would not proactively fire based on office hours alone.

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