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Can I set up automatic "reassign replies" only for WhatsApp when a teammate is away? Not for every channel.

  • July 17, 2024
  • 1 reply
  • 17 views

Is there a way to reassign just WhatsApp conversations when a team member is absent during office hours?

 

We do not need to reassign conversations from email or other channels, just WhatsApp.

1 reply

mateusz.leszkiewicz
Intercom Team
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Hi Luane, It’s Mat from the Support Engineering Team 😀

It might be possible to set up with our Workflow functionality.

You can set Workflow to be triggered only for WhatsApp conversations and you can set a waiting block to wait for the admin reply for a certain time. Then assign the conversation to another team member.

We have quite good article about assigning conversations to a teammates here.


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