Is there a way to reassign just WhatsApp conversations when a team member is absent during office hours?
We do not need to reassign conversations from email or other channels, just WhatsApp.
Can I set up automatic "reassign replies" only for WhatsApp when a teammate is away? Not for every channel.
+5- Intercom Team
Hi Luane, It’s Mat from the Support Engineering Team 😀
It might be possible to set up with our Workflow functionality.
You can set Workflow to be triggered only for WhatsApp conversations and you can set a waiting block to wait for the admin reply for a certain time. Then assign the conversation to another team member.
We have quite good article about assigning conversations to a teammates here.
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