Is there a way to reassign just WhatsApp conversations when a team member is absent during office hours?
We do not need to reassign conversations from email or other channels, just WhatsApp.
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Hi Luane, It’s Mat from the Support Engineering Team 
It might be possible to set up with our Workflow functionality.
You can set Workflow to be triggered only for WhatsApp conversations and you can set a waiting block to wait for the admin reply for a certain time. Then assign the conversation to another team member.
We have quite good article about assigning conversations to a teammates here.
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