Hi @lamint​ ,

You can delay outbound message from here:

Thanks for the answer @roy s11​ , but does that not refer to when the response is triggered? ie. if a customer has been on the page for 30 sec, then trigger the answer? I am asking if a customer has entered the custom bot flow- and in one of our answers in the flow, we have three bubbles, I want the first bubble to show, wait ten sec. then the next, then wait, then the last- so the customer isn't bombarded with all answers/doesn't miss the top options.

(see sample text in image)

@lamint​ , Oh... Sorry, Right now I got your question.

As far as I know, it's not possible to delay custom bot messages You can suggest this feature in @Product Wishlist​ group.

However, In this case, suggesting using bot replies to offer additional help:

Hi @lamint​ 👋

This is a really cool idea! 👌 We don't have the option to delay Custom Bot's replies right now, but like Roy said you can suggest this feature in @Product Wishlist​ group.

Any update on this feature? Last message is from one year ago, I was wondering if anything has been implemented in the meantime…

We need to delay a bit the messages from the chatbot to make the experience smoother and more natural.

Thank you!

@Caterina Greco @LaMint 

Actually there is something new, you can add Wait but the minimal time is 1minute :(

It does not accept 0.1 minute, and I was thinking that we can trick it that way :)  

Thank you, Milan!

What a shame :( 

A delayed response less than a minute would be great.

A workaround we have used to avoid a customer getting bombarded with a reply that is too long or has too many bubbles, is to use a button prompt. So that the customer will click it after reading the message and bring up the next set of instructions.

For example:

• Continue
• I understand
• Next steps

@Caterina Greco @LaMint 

Actually there is something new, you can add Wait but the minimal time is 1minute :(

It does not accept 0.1 minute, and I was thinking that we can trick it that way :)  

 

 

Seconds have been added now!!!

Such a great news!

Hi all,

we realized that when adding a delay between two bubbles through this Wait feature, the chat box appears at the bottom giving the possibility to users to reply. Did you experience the same? The conversation box should stay disabled, I don’t know why it suddenly appears. It’s clearly triggered by the Wait feature, as it only stays visible during those seconds of delay we set up.

Any hint?

Thanks a lot!!!!