I have a Fix All Bot that would be useful for my support reps to call into a chat.
Is that possible?
Best answer by sharleen
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Userlevel 4
+5
- Customer Support Engineer
- 512 replies
-
27 June 2023
Hey
It is not possible to trigger a workflow from the composer, although I love this idea. I’d be happy to flag this as a feature request for the team to consider!
Far from ideal, but could you have the agent set a people attribute that would then trigger an outbound bot? you would basically have to tell them that you would trigger the bot in another window and have them close your message and open the other one?
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