Hey @vincent p​, the transparent background will appear when a visitor/user hasn't clicked on the Messenger icon to engage with the bot or your team. There's currently no way to disable this feature, but I'd be happy to flag your feature request here via our @Product Wishlist​ group.

This really would be user useful. Our website has a light theme and the transparent chat window makes the interactions and response buttons pretty hard to read.

Our site also has a light theme and is encountering this issue. I'm attaching an example. We would also appreciate the ability to toggle whether we launch our custom bot with a snippet or an opened chat with a background.

🙋🏽‍♀️tagging along!

Hey! This issue stills happen today, right? No plans to correct it?

Hey @Lucas Berger  At the moment, it is is expected behaviour that, when an initial bot message containing reply buttons is sent, the Messenger will have a transparent background. Clicking into the conversation should display the Messenger in its original view. I'm afraid that it is not possible to disable this functionality at the moment. This has been passed this along as a feature request for our product team to review