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Hey everyone ✋

I'm creating a NPS question custom bots, and I wanted to know if it was possible to have an open text field?

I want to be able to ask customers why they selected a specific score, and then from there, follow up with thank you message in the next (and last) path.

Thanks in advance,

Anya

 

Hello @anya​ , I hope you are doing well.

 

Q - Can you add an open text field to a custom bot?

A - Yes, that's possible.

 

I made a quick video instruction for you about this topic:

https://youtu.be/JDGhXk1F74Q

 

I hope this will be helpful.

Let me know if you have any further questions, more than happy to help.

 

This is amazing, thank you! The video is super helpful!

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