Hey @Lada Nikitina  Jacques here from Support Engineering!

So the first step would be getting your messenger set up. This will allow for Fin (AI chatbot) to operate.

Here are a few of the most common ways of installing Intercom, depending on your website:

• Standard website with the Messenger for logged out visitors - Installation guide
• Standard website with the Messenger only for logged in users - Installation guide
• If your website is a Single Page Application - Installation guide
• Mobile Apps (iOS & Android) - Installation guide

For both your web and mobile SDK installation, don’t forget to set up and enforce Identity Verification before you go live to ensure that conversations between you and your users stay secure.

Once set you can then set up Fin for chat and email.

You can utilize various content types and actions available in Intercom's workflow builder. Here are the steps you can follow:

• Use "Let Fin answer" to allow the AI chatbot to handle inquiries.
• Send bot messages to engage with users.
• Collect data by asking customers to submit information.
• Link to reusable workflows for consistent interactions.
• Show expected reply time to manage user expectations.
• Collect customer replies for a conversational experience.
• Create a Ticket to streamline customer support requests.
• Integrate apps from the App Store to enhance the chatbot's functionality.

Hope this helps! Feel free to reach out to our support team via the messenger if you have any further questions on this! :)

Hi @Lada Nikitina ,

I've worked on several Intercom implementations for various companies.
I'd be happy to discuss your specific requirements and see if I can help.
Intercom's platform is quite versatile, and I'm familiar with its intricacies.

You can reach out to me on my email here

Colin

hey Colin! nice to hear that! Are you able to text me back to discuss all details?