Hey @tony c​, could you share a screenshot of what's returned from the call to the /contacts/ endpoint (taking care, of course, to blur out the customer's email address and any other identifiable information)?

Also, can you share the exact call you're making to the /conversations endpoint to create a conversation for that same user?

Hello @tony c​ ,

Make sure that Contact ID is correct, this is a contact ID:

Hi Eric, thanks for taking a look. For some context, we want to send a pre-defined message on behalf of a user once the Messenger window launches, and we’re using Javascript.Attached is a screenshot of the response from the /contacts/ endpoint.Here is the call to the /conversations endpoint (currently testing using Postman):

Method: POST

Request URL: https://api.intercom.io/conversations/p>

Headers:

Authorization: Bearer <access token removed>

Accept: application/json

Content-Type: application/json

Request Body:

{

 "from": {

  "type": "user",

  "id": "5f6debfa12dc47ba151753fe"

 },

 "body": "Hi, can you help me with my order?"

}



\Hi Eric and Roy, thanks for taking a look. For some context, we want to send a pre-defined message on behalf of a user once the Messenger window launches, and we’re using Javascript. Attached is a screenshot of the response from the /contacts/ endpoint.Here is the call to the /conversations endpoint (currently testing using Postman):

Method: POST

Request URL: https://api.intercom.io/conversations/p>

Headers:

Authorization: Bearer <access token removed>

Accept: application/json

Content-Type: application/json

Request Body:

{

 "from": {

  "type": "user",

  "id": "5f6debfa12dc47ba151753fe"

 },

 "body": "Hi, can you help me with my order?"

}

Hi Eric, thanks for taking a look. For some context, we want to send a pre-defined message on behalf of a user once the Messenger window launches, and we’re using Javascript.Attached is a screenshot of the response from the /contacts/ endpoint.Here is the call to the /conversations endpoint (currently testing using Postman):

Method: POST

Request URL: https://api.intercom.io/conversations/p>

Headers:

Authorization: Bearer <access token removed>

Accept: application/json

Content-Type: application/json

Request Body:

{

 "from": {

  "type": "user",

  "id": "5f6debfa12dc47ba151753fe"

 },

 "body": "Hi, can you help me with my order?"

}



@tony c​ , You are misunderstanding something, This response coming from: "https://api.intercom.io/contacts/idquot; when you are trying to Retrieve a contact.

Are you sure that you are sending request to "https://api.intercom.io/conversationsquot;?

I just now tested and it's working.