We have been using the custom bot as a form of triage for awhile and seen less interest in deep bot paths and more give me the answer or a human.
- What has every ones experience been with custom bots thus far?
- How many steps before users request to talk to a human or get an answer?
- Are you ending paths with a resobot? If so, are the users using the answers? Are the resobot answers being shared?
- Is the triage actually working for you?