Hello -
We have enabled the conversation rating feature in Intercom, but also wanted to follow up with the customers that left certain ratings. For 4 or 5 star ratings, we would like to send a follow up message to thank them and request a review on a separate website.
For 3 star ratings and below, we would like to send a message regarding an escalation and that a manager would be reaching out shortly.
Additionally, we are trying to integrate slack notifications w/ these messages to make us aware when a particular message is sent to one of those cohorts of customers. Is this possible?
Best answer by Jacob Cox
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