Hi @darshanhiranandani -- Cam from the Intercom Support team here!

Given the various ways in which Custom Objects can be used and implemented, it would be great to get a bit more detail on your particular use-case for implementing Custom Objects, the capability through which they would be actioned (e.g. in a particular Workflow), and the ideal overall end-result? 

If you haven’t done so already, I’d highly recommend looking through the collection of Custom Actions and Objects articles in our Help Center, which have some great guides, use-case examples, and best-practice suggestions.