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Darshan Hiranandani : How to ensure user-friendly navigation with reply buttons in Custom Objects?

  • 30 May 2024
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Hi, I’m Darshan Hiranandani, Could you please share your detailed suggestions on how to ensure user-friendly navigation with reply buttons within Custom Objects? Your insights and experiences would be greatly appreciated!

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Best answer by cameron.gumley 31 May 2024, 12:25

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Hi @darshanhiranandani -- Cam from the Intercom Support team here!

Given the various ways in which Custom Objects can be used and implemented, it would be great to get a bit more detail on your particular use-case for implementing Custom Objects, the capability through which they would be actioned (e.g. in a particular Workflow), and the ideal overall end-result? 👍

If you haven’t done so already, I’d highly recommend looking through the collection of Custom Actions and Objects articles in our Help Center, which have some great guides, use-case examples, and best-practice suggestions. 

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