Embed a video in a workflow

  • 8 August 2023
  • 1 reply

Is there a way to embed a video in the path of the workflow or only in the welcome?


Best answer by Larissa 8 August 2023, 17:15

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Hey @Esimo Support 👋

Larissa here from Intercom Support.

I’m afraid it’s only possible to embed a video on the first path of the Workflow - the Welcome one.

This functionality is available when you use the triggers When a customer visits your site, When a customer clicks on a website element, and when using Reusable bots.

That’s a great suggestion, though, and I've logged this for our product team to review ✅

Hope this helps!