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  • Hi! We're creating a bot that uses AI to summarise past conversations when a new one is started. We're mainly building it to scratch our own itch, but would love to speak to other people about this.

When our customers message us, we often find that context of previous conversations helps us respond to them well. The problem is it can be tedious to then go looking at past conversations. We thought "wouldn't be nice if a brief note was added to new conversations with a summary of past conversations with the customer?" So that's what we're building.

 

We're mainly building it to scratch our own itch, but we think it would be helpful for many businesses that use Intercom. So we are reaching out to you to get your feedback.

 

We'd love to have a conversation with you. Let me know if this interests you and we can chat!

Hey @hemedi​! Daniel from Customer Support Engineering here 🔧 

 

It's great to hear that you're looking for new and creative ways to create more effective workflows! However, as the solution you’re trying to build is not native to our product, our team is unable to give advice on how to design a solution like this.

 

Please do let the community know if this works out for you! Other users might face the same challenge, and your feedback could be very valuable to them 😊 Best of luck!

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