I can't do it either!

Hey @satyam​  and @atendimento b​  👋 Paul here from Intercom Support!

There are two ways depending on whether or not you are using the Visual bot builder or the original way. Here's some images on how to do both 👇🏻.

For the original process :

With the visual bot builder here's how the button to add them.

 I hope this helps. Please let me know if you have any questions on this or if there is anything else I can help with 😄