When we test our workflows in the ‘preview’ space in the backend, Intercom creates a new chat which goes into our teams inbox. Someone has to then manually delete these chats. Is there a way to automate this? I have played around with a few options, but the most likely seems to be to create branching that sorts users who are ‘preview user’, by the unique email address, from all other users. This means every user who eg. sends their first message. will go through this flow ‘else’ branch, throwing the reporting for its usage way out.
How can I automate closing chats created by 'Preview user' when testing workflows in preview mode?
Best answer by Jacques Reynolds
Hi
These preview conversations are generated by a dedicated logged-in user called "Preview User" and are excluded from reporting, which means they should not affect your analytics.
To automate the deletion of these preview conversations, you could consider setting up a rule or separate workflow that identifies and deletes conversations initiated by the "Preview User." This approach would prevent these test conversations from cluttering your inbox without affecting other users' interactions.
Hope this helps!
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