There may be a way to do this as you have written it and others may have some better answers, but one way you could do this would be to create a specific page on your website which you send the link to, and then pop up a bot or a chat (with some page rules) on this page straight away.

Hi @adam b15​ 👋,

If I get this correctly, you want to launch Custom bot (Operator) once the customer clicks the link on e-mail. Is it correct?

In this case you should set-up UTM Parameter for that, here's the guide on how you can do that:

1) During e-mail creation, add link with UTM parameter

https://domain.com/?utm_source=newsletter&utm_medium=email&utm_campaign=Example

2) Then go to outbound custom bot settings to set-up following rules:

 -----

If the link is inside the app and requires user authorization - you can trigger a custom bot via Series:

I'm also including a small video tutorial about how you can create such Series: https://youtu.be/PUvYRWtI2bQ

Let me know if you have any other questions, Always happy to help.

Best,

Roy

Hey there 👋 Daniel here from Customer Support Engineering 👋

While editing your bot, you can add a rule to trigger the bot when "Last clicked on link in email" is on, before, or after the current date 👇

Now when a user clicks a link in your email - and it matches the date rule specified - the bot will show to them on your site 🙌

Please note that we can only track Outbound emails that originate from Intercom. Links that are emails from external clients or integrations will not trigger this event.

Hope this helps! 😁

Hey @daniel m15​ , on the solution above. Would this not trigger the bot every time someone clicks any link from any intercom email? Not a specific button that the person may want?

For example, you email a customer to ask them something, but to collect their answer you want to bring them back to your app to push them through a bot. How can you ensure that the bot only triggers on the specific email you've sent and not on a link from other emails you may send after that date?