Hey @user281​! Daniel from Customer Support Engineering here 🔧 

It sounds like your custom bot may only be set up for users on web. Can you ensure that the "show first on" values (under the Content section of the bot) is enabled for web, iOS, and Android? 👇

Also ensure that your audience rules are not excluding users on mobile devices, and you should be good to go 🙌

yes it's already done

Hey 👋

It looks like there could be a deeper issue here, since your targeting is set up correctly. Could you please contact us via our Messenger to get this issue resolved? We may require some additional details from you and account impersonation to troubleshoot the problem 🙂 Thanks!

Hi daniel

Already done it and waiting for your response as soon as

Thank you, and I appreciate it.